Privacy Notice

Privacy Notice

This Privacy Notice explains why and how Master Mix Concrete uses the data that we collect from you. It is written in line with the General Data Protection Regulation (GDPR), which comes into force on 25 May 2018. You can trust us to act in line with this Privacy Notice.

Who we are

We are Master Mix Concrete. Our address is: Mayfair Bungalow, Oxhey Lane, Watford, WD19 5RF. Our website site is: Our email address is: Our telephone number is: 0800 014 6160.

Master Mix Concrete is a data controller. We collect personal data about our customers and we are responsible for using that data.

Our data protection officer is Nicole Claydon. Nicole is Director at Master Mix Concrete, and can be contacted on the main business telephone number: 0800 014 6160.

Why we process your data

There are two main reasons that we process your data:

1. Because you have contacted us to book a concrete delivery. We will send a booking confirmation to your email address, and use your personal data to take payment and deliver your concrete order. The legal basis for this is: 1) consent – you have given us clear consent to process your email address to send you a booking confirmation; and 2) contract – the processing is necessary for the completion of our contract with you.

2. Because you have opted into our marketing emails. To do so, you fill out and submit an online sign-up form. We then send you a confirmation email and a link that you must click to verify your email and confirm your subscription. We use the ‘double opt-in’ feature on MailChimp to facilitate this. The legal basis for this is consent – you have given us clear consent that you want to receive our marketing emails.

How we share your data

We don’t share your data with third parties. No marketing content will be posted or emailed to our customers without your double opt-in consent via the MailChimp platform.

We use the Ragic database to store your contact information and details of your order. If you provide us with an email address, this may be stored in Gmail. If you go ahead with your order, your details will be added to QuickBooks for accounting purposes.

Transferring your data outside the UK

We do not transfer your data outside the UK.

How long we keep your data

We will keep your data for three years after the date of your final concrete delivery. We review our records and delete expired customer data on a yearly basis.

Your rights

It is your right to request access to your personal data. You can do this by getting in touch with us via email, telephone or post, using the contact details provided at the top of this Privacy Notice. We will provide you with an export from Ragic and QuickBooks within 30 days of your enquiry, free of charge. We’ll send this as an email or a spreadsheet via email.
You also have the right to correct or delete your personal data from Master Mix Concrete’s systems (Ragic, Quickbooks and Gmail) or to restrict how your data is processed. You can request this at any time via email, telephone or post. If you have previously given us consent to use your personal data, you have the right to withdraw this consent at any time.

How to complain

It is your right to complain if you think that we have lost or mishandled your data. You can complain to the Information Commissioner’s Office (ICO). The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Why we need your data

We require your data so that we can process your booking, send a booking confirmation, deliver your concrete, take payment and send you a receipt. If you do not provide us with this personal information, then we are not able to fulfil our contract with you.

Using your data for automated decision making

We do not use your data for automated decision making.