1) TIME OF DELIVERY
The time for dispatch stated in this quotation is an estimate and shall date from receipt by us of definite instructions to proceed, with the necessary information. We undertake to adhere as closely as possible to the period stated, but can accept no liability for failure to do so; or for any loss or delay occasioned by strikes, lockouts, fire, accident, delay in transit after leaving our works, or other contingency beyond our control.
Cancellation will only be accepted by us on condition that all costs and expenses incurred by us up to the time of cancellation, all loss of profits and other loss or damage resulting to us by reason of such cancellation will be reimbursed by the customer to us forthwith. Standard cancellation charges are as follows £200 charge for cancellation without 24hour notice, £350 call out charge for each vehicle cancelled on route to delivery or same day cancellation. Any orders requiring x2 or more vehicles cancelled on the day of delivery will be charged at 50% of the total order value. All cancellation fees are subject to VAT.
3) WAITING TIME
Upon arrival within allocated time 15 minutes are allowed to unload each cubic metre, after said time a charge of £2.50 per minute will be charged up until completion of pour. Site will be expected to be ready from start of allocated time and will be charged a waiting time charge for anytime spent waiting to begin.
All descriptions and illustrations contained in our catalogues, price lists and other advertising matter are intended merely to present a general idea of the equipment described therein and shall not form part of the contract.
Unless previously withdrawn, quotations remain valid for acceptance within the period stated therein or if no period is stated until 2 weeks of the date thereof and are subject to written confirmation on receipt of order.
6) TERMS OF PAYMENT
Strictly payment upon completion via card or cash unless you hold an active account with Master Mix Concrete Ltd – payments should then be made adhering to account terms and conditions issued. The property in goods shall not pass to the buyer unless full payment has been made for the whole consignment. Master Mix Concrete Ltd reserves the right to remove all goods not paid for in full from the site. Any damage caused in doing so remain the liability of the customer and/or overseer of the property.
7) LATE PAYMENT FEES
Non-Account customers are required to make full payment upon completion of delivery and will be charged a waiting time rate of £2.50 per minute should payment not be readily available upon completion. Account customers must make payments within the terms of their account which will be specified by Master Mix Concrete Ltd when the account is granted. Should payments not be made within the specified account terms or upon completion of delivery (nonaccount customers), late payment fees will be added to the invoice at the rate of £75 per overdue day recurring until the invoice is settled in full. Late payment fees are also subject to VAT.
8) CONDITIONS AND WARRANTIES
All implied conditions, warranties and guarantees implied by statute common law or otherwise are hereby excluded, and, save as expressly stated herein or on the face of the Company’s Offer the Company gives no warranty or guarantee, and does not promise or undertake any obligation as a Condition warrant or other term of the contract or otherwise, as to the fitness for purpose, suitability, performance, quality of merchantability of the goods or any of them. Save insofar as otherwise expressly stated herein or on the face of the Company’s Offer, the Company shall not be liable for any loss, damage, injury or delay whatsoever. However, the same may arise or be caused, either by the negligence of the Company, its servants or agents or otherwise, and whether in the performance of the contract or otherwise, in no circumstances shall the buyer be entitled to recover damages, whether direct, indirect, consequential or otherwise, from the Company.
9) PROPER LAW
The Contract shall be in every respect governed by and interpreted in accordance with the English Law in England, and Scottish Law in Scotland.
Addition of extra water will reduce the strength and durability of the concrete mix.
11) DELIVERY OFF PUBLIC HIGHWAY
If, in order to affect our delivery on behalf of Master Mix Concrete Ltd, the Driver is required to leave the Public Highway and drive onto private property, this will be done at the sole responsibility of the over signed, who will become fully responsible for any consequential damage that may occur to the said property of any part thereof. In the event of the vehicle becoming stuck or bogged down Master Mix Concrete Ltd will also look to the over signed for reimbursement of all vehicle’s recovery costs, repair or damage caused to our vehicle and loss of earnings whilst out of use.
Shortages and complaints must be notified to the driver immediately on site and by telephone to the office within 30 minutes of delivery, whereon, a complaint reference number will be given. Unless the procedure is followed the company cannot accept responsibility for shortages.
Testing of concrete should be made in accordance with BS 8500. The driver must be informed when a test is to be carried out and the concrete must be taken directly from the mixer in order for compliance procedures to be checked. Unless the procedure is followed the company cannot accept responsibility for any defective concrete.
14) HEALTH & SAFETY WARNING – CONCRETE BURNS
Where skin contact occurs with wet concrete either directly or through saturated clothing, the clothing must be removed and the affected area thoroughly washed with clean water. If symptoms persist seek medical advice. Master Mix Concrete LTD do accept any responsibility/liability for any injuries sustained.
15) SITE PREPARATION PRIOR TO DELIVERY
It is the sole responsibility of the customer and/or their builders/staff to have suitably prepared the site prior to our arrival upon delivery. Should the customer require any protective materials i.e tarp, dpf, boarding etc to be laid out to prevent any mess from spillage or splashing, Master Mix Concrete Ltd do not provide these materials and cannot be held accountable for any excess mess/damage due to a lack of preparation. Any provided materials are the sole responsibility of the customer and must be disposed of by the customer, not Master Mix Concrete. A suitable washout area must also be provided by the customer for any vehicles attending site. Site preparation also includes preparing any parking permits, road closures and/or further parking requirements prior to our arrival. Should any fines/tickets be incurred to us as a result of parking in any way, these costs will be forwarded in full on the customer/hirer.
16) DELIVERY & SHIPPING (CONCRETE INTERLOCKING BLOCKS)
If arranged, we will deliver the Products on the delivery date agreed with you. In the event that we are not able to deliver the Products to you on the agreed delivery date then we will inform you as soon as is reasonably possible.
In the event that you decide to change the delivery date by less than 5 Working Days then you must provide us with at least 2 Working Days prior notice. In the event that you fail to provide us with less than 2 Working Days prior notice of the change to the delivery then we cannot guarantee delivery on your preferred amended date. In the event that you want to change the delivery date by more than 5 Working Days then we may charge you a weekly storage charge of £150 at our discretion for each week after the original delivery date we are required to store the Products.
17) CANCELLATIONS ON SALES (CONCRETE INTERLOCKING BLOCKS)
Cancellation Costs (With Notice Period Of 5 Days)
Cancellation Costs (On The Day Of Delivery)
50% of Order plus any arranged transport costs
18) WARRANTIES AND LIABILITIES (CONCRETE INTERLOCKING BLOCKS)
Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
19) PRODUCT RETURNS (CONCRETE INTERLOCKING BLOCKS)
Please check your requirements carefully before ordering any Products, all Products are manufactured specifically to order and to the customer’s specification. Therefore, and in accordance with distance selling business to business regulations, Products are not returnable.
Master Mix Concrete reserve the right to accept at our discretion any return on non-damaged or faulty Products. However, if any returns are accepted a charge of £120 per Product (plus transport costs incurred) will need to be paid prior to the return of the Product.